Resort Policies

CHECK-IN/CHECK-OUT

Check-in: 12:00 p.m./Check-out: 10:00 a.m. Early Check-in and Late Check-out is subject to additional charges.

CANCELLATION POLICY

It is essential to receive a Non-Refundable and Non-Transferable advance equivalent to 100% of the total requirement, when making the reservations. This is non-refundable in case of cancellation or NO SHOW. Requests for change in dates or room requirements will be treated as cancellations.

ROOM UPGRADATION

Room up gradation is chargeable as per actual.

EARLY CHECK-IN POLICY

If you arrive prior to 12:00 p.m., you may check your luggage with the bell desk and enjoy our resort amenities until your room becomes available.

EARLY DEPARTURE POLICY

Your deposit will be forfeited should you check out prior to your scheduled departure date.

NIGHTLY ROOM RATE

Your nightly rate excludes all taxes and extras.

PARKING POLICY

Parking is free of charge at resort but at owner’s risk. Span Resort and Spa is not liable for any kind of vehicle damage.

GUEST DRIVER AND TAXI POLICY

The resort shall not be liable for food and lodging of the drivers. The taxis and drivers will not be allowed to be parked in the resort after 8 pm, due to safety and security reasons.

MAID / SERVANT POLICY

The resort does not engage in providing accommodation for maids or servants. However, an extra mattress for the same can be provided in the guest room on chargeable basis. A guest would also need to sigh a consent form for the same.

PET POLICY

No pets are allowed.

TAXES AND GOVERNMENT FEES

The room rate and daily resort charges are subject to government imposed fees and taxes.

CHILD POLICY

Below 5yrs. kid is complimentary without extra bed. Between 5yrs. to 12yrs. kid will be charged as per child policy rate of resort and above 12 yrs. kid will be charged as an extra adult charges.

F&B POLICY

Package Breakfast and Dinner will be served in the restaurant only. Guests are not allowed to consume their own liquor at resort's public areas.

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